Trinity Support Services

Trinity support covers both technical consultancy prior to installation and a range of post implementation software and system support services.

Key Features are:

Site surveys and hardware operating equipment recommendations prior to installation
Installation / configuration services for hardware / operating environment
Comprehensive range of continuing support services from the date the system is installed
Diagnosis / recovery assistance to help with hardware problem investigation and data/system recovery after a hardware fault
Multi-level support with prioritisation procedures to focus support resources on more important incidents
Comprehensive support call logging system to monitor fix progress

Technical Consultancy

Trinity provide advice to customers replacing or upgrading current hardware and infrastructure. The main aim is to make recommendations about ’sizing’ of new hardware so that overall the new system performs satisfactorily. Recommendations can include Outlook, Office and Citrix implementations as well as the main business system.

Advice can also be extended to include:

back-up options
additional resilience for business critical applications
disaster recovery

Post Implementation Support

Three separate services can be supplied:

Software support
Hardware platform support
Diagnosis and recovery assistance

Software Support will be required by all Trinity customers but the need for Hardware Support and Diagnosis / Recovery Assistance via Trinity will be dependent on particular circumstances. Where required, Trinity can handle initial calls for hardware as well as software support, providing single source support at a first-line level. This single source simplifies the support call procedures for customers and will be of benefit when the source of the fault is difficult to trace.

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