Field Service Management

Manage complex field service operations with higher levels of profitability and customer satisfaction. Nine powerful modules integrate essential accounting, distribution and service process to increase technician productivity, reduce overheads and open up new revenue opportunities while focusing on what's important - your customer.

Key Features:

• Service call management
• Contact administration
• Returns management
• Preventative maintenance
• Depot management
• ManagerAssist - access to real time view of open service calls, ability to reschedule, manage and update workloads
• ETech - direct online access to all service information for technicians
• TechAssist - online management of service calls and technical information
• eService calls - online customer view of open service requests and historical customer service information
• eReturns - online customer access to returns information and processes

Application Power:

• Increase business productivity
• Share information more easily
• Increase customer satisfaction with improved customer service tools and customer access to information
• Make quick, intelligent business decisions
• Increase service profitability

To download the Microsoft Dynamics data sheet for this module click here.